Frequently Asked Questions

We want your stay at Dunn Stays to feel comfortable, simple, and well supported. Below are answers to some of our most frequently asked questions.

Where is Dunn Stays located?

Dunn Stays is located in The Colony, Texas,. The home is also convenient to restaurants, shopping, grocery stores, pharmacies, and family attractions throughout The Colony and Frisco.

How many guests can Dunn Stays accommodate?

Dunn Stays can comfortably accommodate up to 8 guests.

The home includes:

• One king bedroom
• One queen bedroom
• One bedroom with double over double bunk beds
• Two full bathrooms

Is Dunn Stays suitable for families traveling for medical care?

Yes. Dunn Stays was thoughtfully prepared with medical stay families in mind. Our own family understands how overwhelming it can be to travel for a child’s medical care, and we wanted to create a peaceful place where families can rest, recover, and feel at home.

Do you offer a discount for PARC families?

Yes. Families traveling for care at PARC Surgical Center may receive a special 5% discount. Please contact us before booking so we can confirm eligibility, availability, and the applicable promotional code.

What family and baby items are provided?

Dunn Stays includes several family friendly amenities with your stay, including:

• Full size crib with mattress and sheets
• Highchair
• Toddler Booster Chair
• Non WiFi baby monitor
• Sound machine
• Baby bathtub
• Child friendly dishes and utensils
• Toys and books

Please contact us before arrival to request the any of these items.. 

Can you accommodate longer stays?

Yes. Longer stays are welcome and may qualify for custom pricing. Send your dates for a tailored quote. 

Can I book directly?

Yes. You may book directly through the Faith Haus website. Enter your preferred dates and the number of guests to view availability and pricing.

How do I reserve my dates?

Your reservation is confirmed once the required payment has been completed and you have received a booking confirmation. Dates are not held without payment unless arrangements have been confirmed in writing.

What payment methods are accepted?

Available payment methods will be displayed during checkout. All payments must be made securely through the booking website or approved payment process.

What is the cancellation policy?

The cancellation policy applicable to your reservation will be displayed before checkout and included in your booking confirmation. Please review it carefully before completing your reservation.

Can I request early check in or late checkout?

Early check in and late checkout may be available depending on the reservation schedule and cleaning requirements. Requests cannot be guaranteed, but we will always try to accommodate your family when possible.

When will I receive check in instructions?

Detailed check in instructions will be sent 48 hours before your arrival after all required reservation information and payments have been completed.

Is professional cleaning available during my stay?

Yes. For longer stays, we offer biweekly cleaning for an additional $125 per cleaning. 

Are parties or events permitted?

No. Faith Haus is intended to provide a peaceful and comfortable environment for registered guests. Parties, events, and unregistered visitors are not permitted without prior written approval.

Is smoking permitted?

No. Smoking and vaping are not permitted inside the home.

What should I do if I need assistance during my stay?

Please use the contact information provided with your reservation. We are happy to help with questions about the home and will respond as quickly as possible.

Have another question?

Please reach out before booking or during your stay. We understand that every family’s needs are different, especially when traveling for medical care, and we are happy to help however we can.